April 11, 2012

News Release

NexJ teams with Beth Israel Deaconess Medical Center to transform the doctor-patient relationship
NexJ Connected Wellness Platform brings care management online to empower doctors and patients through Passport to TRUST program

Toronto and Boston (April 11, 2012) – NexJ Systems Inc., (TSX: NXJ) a leading provider of next generation enterprise customer relationship management (CRM) solutions, today announced that it has entered into an agreement with the Beth Israel Deaconess Medical Center, a Harvard Medical School affiliate, to digitize the Passport to TRUST program.

The Passport to TRUST program provides greater structure to the doctor-patient interaction through the formation of a blueprint for comprehensive care that is unique to each patient and will become available through NexJ's Connected Wellness Platform as an online medical dashboard – the Trust Passport. This innovative approach will:

  • Create two-way communications between patients and physicians to empower and enable the patient and their advocate to make informed decisions
  • Implement an interactive, step-by-step care plan that can be readily accessed and acted upon by patients and all of their health care providers
  • Educate physicians and patients in real time with access to the latest information and its impact on an individual's health

With the ability to be accessed by all members of an individual’s healthcare team, the program will eliminate the problems of navigating through disparate non-communicating medical records, to seamlessly provide care beyond the office visit and improve overall health care delivery.

Developed under the leadership of Steven D. Freedman MD, PHD, the Passport to TRUST program has been shown to greatly enhance physician-patient communication, improve patient satisfaction, and actively engage the patient in their care1.

“As doctors, we face many time constraints that often result in one-way communications with patients. This tool will transform the doctor-patient relationship, the focal point at which quality care, costs, health literacy and satisfaction intersect,” said Dr. Freedman. “The TRUST Passport creates a comprehensive care plan of action, listing potential diagnoses, how tests or treatments will change management and a step-by-step treatment plan. For the first time, we can standardize how healthcare is practiced and effectively and efficiently manage an individual’s health through a true partnership between doctor and patient. And we can help advance real healthcare reform.”

Camilia Martin MD MS, a member of the Passport to TRUST team who developed the initial electronic prototype of the TRUST Passport added: “Online accessibility to the Passport to TRUST Program offers the unique ability for providers and patients to iteratively track follow-up interactions independent of proprietary EMR systems — ensuring quality care with greater efficiencies.”

Digitization of the Passport to TRUST program is based on an implementation of the NexJ Connected Wellness Platform and its Health Coach application, a web-based platform that enables interactive care planning and patient monitoring. The NexJ Health Coach is built on a flexible framework, which allows rapid configuration and integration with electronic medical record (EMR) systems, so it can meet the specific requirements of the TRUST program today and continue to support the program as it evolves over time.

“Using NexJ Health Coach doctors and patients will be able to initiate a TRUST Passport during or prior to a visit and update it with information about their conditions, including possible causes, tests and treatments and all of this will be available to them online,” said Eric Gombrich, SVP & GM, Health Solutions Group, NexJ Systems. “NexJ is excited to be working with Dr. Freedman and his team on this project, as it exemplifies how patient-centered health care can improve the quality, safety, and cost of care, and enable patients to take charge of their own health and wellness.”

Visit for further information.

1.International Journal for Quality in Health Care 2011, Dec 21. –

About NexJ Systems Inc.

NexJ is a leading provider of enterprise private cloud software, delivering customer relationship management (CRM) solutions for financial services, insurance, and healthcare. Our next-generation, people-centered software combines industry-specific functionality with information from multiple applications and data stores to provide comprehensive knowledge of the individual.

NexJ was founded by an executive management team with extensive experience in the successful design and delivery of large-scale, integrated, enterprise software solutions. For more information about NexJ Systems call 416-222-5611, e-mail, or visit

About Beth Israel Deaconess Medical Center

A teaching hospital of Harvard Medical School, Beth Israel Deaconess Medical Center is renowned for excellence in patient care, biomedical research, teaching and community service. Located in the heart of Boston's medical community, it hosts nearly three quarters of a million patient visits annually in and around Boston. For further information about Beth Israel Deaconess Medical Center please visit,

NexJ Forward-looking Statement

Certain statements in this press release may contain words considered forward-looking statements or information under applicable securities laws. These statements are based on NexJ's current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which the company operates. These statements are subject to important assumptions, risks and uncertainties that are difficult to predict, and the actual outcome may be materially different. NexJ's assumptions, although considered reasonable by the company at the date of this press release, may prove to be inaccurate and consequently its actual results could differ materially from the expectations set out herein. For additional information with respect to risks and other factors which could occur, see NexJ's securities filings with the OSC and other securities regulators. NexJ securities filings are available on Unless otherwise required by applicable securities laws, NexJ disclaims any intention or obligations to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.


March 17, 2012

Now published – Pilot study using the Passport to TRUST doctor-patient encounter form demonstrates high patient satisfaction and engagement in their care.

Improving doctor-patient communication in the outpatient setting using a facilitation tool: a preliminary study.

Int J Qual Health Care. 2011 Dec 21. [Epub ahead of print]

Quality problem: Patients often do not fully understand medical information discussed during office visits. This can result in lack of adherence to recommended treatment plans and poorer health outcomes. Choice of solution: We developed and implemented a program utilizing an encounter form, which provides structure to the medical interaction and facilitates bidirectional communication and informed decision-making. Implementation: We conducted a prospective quality improvement intervention at a large tertiary-care academic medical center utilizing the encounter form and studied the effect on patient satisfaction, understanding and confidence in communicating with physicians. The intervention included 108 patients seen by seven physicians in five sub-specialties. Evaluation: Ninety-eight percent of patients were extremely satisfied (77%) or somewhat satisfied (21%) with the program. Ninety-six percent of patients reported being involved in decisions about their care and treatments as well as high levels of understanding of medical information that was discussed during visit. Sixty-nine percent of patients reported that they shared the encounter form with their families and friends. Patients' self-confidence in communicating with their doctors increased from a score of 8.1 to 8.7 post-intervention (P-value = 0.0018). When comparing pre- and post-intervention experiences, only 38% of patients felt that their problems and questions were adequately addressed by other physicians' pre-intervention, compared with 94% post-intervention. Lessons learned: We introduced a program to enhance physician-patient communication and found that patients were highly satisfied, more informed and more actively involved in their care. This approach may be an easily generalizable approach to improving physician-patient communication at outpatient visits.

Download the Doctor-Patient Encounter Form used in this pilot study.