Bobby’s Story

Over the last year, I have become involved in an effort to bring greater attention to a critical component of our nation’s healthcare reform effort – the interaction between patient and physician.  As the amount of time that doctors spend with their patients has grown smaller, the costs have gone up and the outcomes have worsened.

This broken system has affected me very personally.  In 2008 while suffering from acid reflux symptoms, I experienced two failed surgeries at one of our leading academic health care centers in the Unites States that left me with permanent damage to my digestive and nervous systems.  In reviewing the course of treatment with several health care leaders, it became clear that both communication and multi-disciplinary oversight were lacking. In a health care system as complex as ours, I strongly believe that shared decision making is needed between doctors and patients.  A stronger relationship can reduce costs, prevent mistakes, and lead to happier patients and physicians. After all, the best possible patient outcomes always have been the objective in the practice of medicine.

My effort to bring greater attention to this issue has led me to Dr. Steven Freedman, a senior physician at Beth Israel Deaconess Medical Center (BIDMC) in Boston and Professor at Harvard Medical School.  Dr. Freedman and his team have embarked on a landmark project at Beth Israel called Passport to TRUST, which I believe has the potential to vastly improve the delivery of health care and will empower patients in their clinical decision making. 

What Dr. Freedman and his colleagues aim to do with Passport to TRUST is to profoundly change the way patients and physicians communicate—particularly in the examination room itself.  The goal is to provide structure and standardization in order to make each clinical encounter more thoughtful and productive without sacrificing individualized attention. 

I have made a significant donation to advance the Passport to TRUST project. We are now working to recruit stakeholders, develop partnerships, corroborate outcomes, and raise funds.  I hope that you will consider joining me in this effort, which I know will improve and even save countless lives. Dr. Freedman and I firmly believe that the Passport to TRUST project exemplifies the kind of health care everyone deserves.  The passage of the health care reform act was simply the beginning. It assures access to care. The quality of care depends on changing the paradigm.